Welcome to GIVRAX (“GIVRAX”, “we”, “us” or “our”).
GIVRAX operates a digital platform that enables customers to discover, contact, request and book services offered by service providers or partners through its website, mobile applications and related digital services.
These Terms & Conditions (“Terms”) govern access to and use of the GIVRAX platform by customers, service providers and other users.
By registering an account, accessing the platform or making or accepting a booking, you agree to these Terms and the applicable policies displayed on the platform.
If you do not agree with these Terms, you must not use the relevant platform services.
For these Terms:
Platform: The GIVRAX website, mobile applications, dashboards and associated digital facilities.
Customer: Any individual or business requesting a service through GIVRAX.
Service Provider/Partner: An individual or business offering or performing services through the platform.
Booking: A service request submitted through the platform.
Service: Work, assistance or other services offered by a provider.
Platform Fee: Any booking, convenience, commission or other platform charge disclosed to the relevant party.
User: Any customer, service provider or other person accessing the platform.
Service Agreement: The agreement between a customer and a service provider concerning the actual service, including its scope, price, timing and applicable conditions.
3.1. GIVRAX primarily provides a digital platform intended to connect customers with service providers and facilitate service discovery, booking requests, communications and related digital activities.
3.2. Where services are offered and performed by independent service providers, the provider is responsible for the actual execution of the service, subject to the provider’s agreement with the customer and applicable law.
3.3. Unless expressly stated otherwise for a particular service, GIVRAX does not itself perform, supervise, guarantee or independently certify every service carried out by a provider.
3.4. The actual relationship between GIVRAX, customers and providers will depend on the operating model, the specific transaction and applicable law. The description of GIVRAX as a platform does not override any legal obligations that apply to GIVRAX.
3.5. GIVRAX does not guarantee that every provider, service, location, appointment or requested outcome will be available.
3.6. Nothing in these Terms removes any mandatory consumer right or legal responsibility that cannot lawfully be excluded.
4.1. Unless expressly identified otherwise, service providers offering services through GIVRAX operate independently and are responsible for the services they undertake.
4.2. Providers are responsible for their skills, qualifications, required licences, tools, personnel, work methods, safety precautions and compliance with laws applicable to their services.
4.3. Providers must accurately describe their capabilities and must not accept work they are not competent or legally authorised to perform.
4.4. Any verification performed by GIVRAX is limited to the checks actually disclosed or conducted. Verification does not automatically guarantee a provider’s future conduct, workmanship, qualifications in every circumstance or absence of risk.
4.5. The independent status of a provider will be determined by the actual arrangement and applicable law, rather than by this clause alone.
5.1. The customer and provider are responsible for understanding and agreeing upon the actual service requirements before work begins.
5.2. The service agreement may include:
Description and scope of work.
Service charges, labour costs and material costs.
Appointment date and estimated completion time.
Additional work and extra charges.
Warranty, where specifically offered.
Cancellation, rescheduling and payment conditions.
5.3. Any material change in the agreed scope, price or timing must be communicated to the other party and agreed upon before the additional chargeable work begins.
5.4. Customers and providers must not misrepresent the terms of their agreement or intentionally conceal relevant charges.
5.5. GIVRAX is not automatically a party to every agreement between a customer and provider merely because the booking was initiated through the platform. This does not exclude any responsibility that GIVRAX may have under the actual transaction or applicable law.
6.1. Users must provide accurate, complete and current information.
6.2. Users must satisfy the applicable legal age and capacity requirements for their transactions.
6.3. Users must keep their account credentials and OTPs confidential and must promptly report suspected unauthorised access.
6.4. Fraudulent, duplicate, impersonation or misleading accounts are prohibited.
6.5. GIVRAX may request reasonable information for account verification, subject to applicable law and its Privacy Policy.
6.6. Users are responsible for activity carried out through their accounts to the extent permitted by applicable law.
7.1. Customers must provide accurate contact details, service addresses, access instructions and information concerning the requested work.
7.2. A booking request is not necessarily a confirmed appointment. Confirmation will be indicated through the platform or the applicable booking communication.
7.3. Displayed prices, availability and arrival times may be estimates unless expressly confirmed.
7.4. GIVRAX may assist with booking communications, rescheduling or provider reassignment where such facilities are available. Such assistance does not guarantee that a replacement provider will be available.
7.5. Customers and providers must promptly communicate material delays, inability to attend or other circumstances affecting a confirmed booking.
8.1. Applicable service charges and platform fees must be disclosed to the relevant party before they become payable, in accordance with the booking process and applicable law.
8.2. Service prices may vary according to the nature of the work, materials, labour, location and other relevant factors.
8.3. Additional work or charges must not be imposed without the required disclosure and customer consent.
8.4. Depending on the available payment arrangement, payment may be made directly to the provider or through a payment facility integrated with GIVRAX.
8.5. Where GIVRAX collects, processes, holds or transfers payments, it will fulfil the obligations applicable to that arrangement and under applicable law.
8.6. Users must not submit false payment confirmations, manipulate transactions, misuse refunds or intentionally avoid valid disclosed charges.
8.7. Applicable taxes and mandatory charges will be handled according to law and the actual transaction structure.
8.8. Failed payments, refunds, chargebacks and payment disputes will be handled under the applicable policy, payment arrangement and law.
Customers agree to:
9.1. Provide accurate service and booking information.
9.2. Explain the requested work and relevant site conditions truthfully.
9.3. Provide reasonable and safe access to the service location.
9.4. Treat providers respectfully and refrain from threats, harassment, discrimination or abusive conduct.
9.5. Pay valid and properly disclosed charges.
9.6. Obtain and communicate any permissions necessary for the requested work.
9.7. Avoid requesting unlawful, dangerous or unauthorised activities.
9.8. Protect providers’ personal information and avoid misuse of contact details, photographs or location information.
9.9. Report complaints, damage, suspected fraud or safety incidents through the appropriate channels.
9.10. Review and agree to additional work and charges before authorising them.
Customers remain responsible for their own actions, information, property and obligations, subject to applicable law.
Providers agree to:
10.1. Supply accurate identity, contact, skill and business information.
10.2. Maintain any licences, registrations, permissions and qualifications required by law.
10.3. Use suitable tools, materials and protective equipment for the work undertaken.
10.4. Accept only work they are competent and legally authorised to perform.
10.5. Attend accepted bookings as agreed or promptly communicate delays or cancellations.
10.6. Explain material, labour and additional-work charges before performing chargeable additional work.
10.7. Comply with applicable safety, labour, consumer-protection and other legal requirements.
10.8. Protect customer property and confidential or personal information.
10.9. Avoid fraud, unauthorised charges, fabricated reviews and misleading representations.
10.10. Cooperate reasonably with legitimate service complaints and investigations.
Providers are responsible for their own acts, omissions, workmanship and contractual commitments to the extent provided by applicable law.
11.1. Customers and providers are responsible for their respective actions, omissions, representations and obligations.
11.2. Issues involving poor workmanship, incomplete work, delay, unauthorised charges, property damage or failure to follow agreed service conditions will be assessed according to the actual facts, the parties’ agreements and applicable law.
11.3. Where an issue arises solely from a customer’s or provider’s conduct and GIVRAX has no legal responsibility for that conduct, GIVRAX will not automatically be responsible merely because the booking originated through the platform.
11.4. GIVRAX does not provide an unconditional guarantee of every provider’s conduct, service quality, materials or outcome unless a specific guarantee is expressly offered.
11.5. Nothing in this section excludes responsibility arising from GIVRAX’s own acts or omissions where liability applies, or any responsibility imposed by mandatory law.
12.1. Customers and providers must follow the cancellation and rescheduling procedures applicable to their bookings.
12.2. Applicable cancellation charges, no-show fees and refund deductions must be disclosed before the relevant booking is confirmed and must comply with applicable law.
12.3. Refund eligibility will depend on the reason for cancellation, service status, payment arrangement and published policy.
12.4. If a provider fails to attend or perform a confirmed service, the applicable complaint, rescheduling or refund process will apply.
12.5. Where GIVRAX facilitates a refund, it will act in accordance with the relevant payment arrangement, published policy and applicable law.
12.6. Any refund or remedy legally owed by GIVRAX or another party remains subject to the obligations applicable to that party.
12.7. The separate GIVRAX Cancellation & Refund Policy forms part of these Terms where applicable.
13.1. Customers and service providers are responsible for their respective actions, omissions, conduct, representations, service commitments and obligations arising from their direct interactions and service agreements.
13.2. Any dispute or issue arising from the actual performance of a service, including workmanship, delays, incomplete work, additional charges, payments made directly between the parties, damage to property, negligence or failure to follow agreed service conditions, shall be the responsibility of the party whose acts or omissions caused the issue, as determined by the facts and applicable law.
13.3. Customers and service providers shall make reasonable efforts to communicate directly, respectfully and in good faith to resolve service-related disagreements.
13.4. GIVRAX primarily provides a digital platform for connecting customers with service providers. Unless expressly agreed otherwise, GIVRAX does not itself perform the service arranged between the parties and shall not automatically be held responsible for disputes, losses, damage, misconduct or contractual breaches arising solely from the independent acts or omissions of a customer or service provider.
13.5. GIVRAX is not automatically obligated to compensate either party, bear the cost of disputed work, replace a provider or reimburse a loss solely because the booking was made through the platform, except where such an obligation arises under an applicable GIVRAX policy, an express agreement or applicable law.
13.6. GIVRAX may, where appropriate and where the relevant facilities are available, provide administrative assistance or facilitate communication between the parties. Such assistance does not automatically make GIVRAX responsible for the underlying service, dispute or loss.
13.7. Customers and service providers remain responsible for their own conduct and for fulfilling their respective contractual and legal obligations. Each party may be held responsible for loss or damage caused by its own acts or omissions, subject to the facts, applicable agreements and law.
13.8. Nothing in this section excludes or limits any duty, liability, consumer right, grievance-handling obligation or remedy that applies to GIVRAX under mandatory applicable law.
13.9. Nothing in these Terms prevents a customer or service provider from approaching an appropriate consumer commission, court, regulator or other competent authority where legally available.
14.1. Customers and providers must take reasonable precautions to protect people, property and the service location.
14.2. Providers must not perform work outside their competence or legal authorisation.
14.3. Customers must communicate known hazards and must not knowingly request unsafe or unlawful work.
14.4. Accidents, injuries, theft allegations or property damage should be reported promptly to the relevant parties and, where appropriate, to emergency services or authorities.
14.5. Responsibility for an incident will be determined according to the actual circumstances, applicable agreements and law.
14.6. Ordinary service bookings must not be treated as emergency-response services unless GIVRAX expressly offers and describes such a facility.
14.7. No provision in these Terms excludes liability where exclusion is prohibited by law.
15.1. To the maximum extent permitted by applicable law, GIVRAX will not be responsible for loss or damage arising solely from an independent customer's or provider's conduct where GIVRAX has no legal responsibility for that conduct.
15.2. Subject to applicable law, GIVRAX does not guarantee that services provided independently by a provider will meet every customer's expectations or produce a particular outcome.
15.3. To the extent legally permissible, GIVRAX excludes liability for indirect or consequential losses that are not legally recoverable and that are not otherwise its responsibility under applicable law.
15.4. Any limitation of liability will apply only to the extent permitted by law and in light of GIVRAX's actual role in the relevant transaction.
15.5. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other matter for which liability cannot lawfully be excluded or limited. Statutory consumer rights and mandatory remedies remain unaffected.
15.6. GIVRAX does not represent that use of the platform eliminates all risks associated with arranging services.
16.1. To the extent permitted by law, a user may be responsible for reasonable, legally recoverable losses, claims or expenses directly resulting from that user's fraud, unlawful conduct, deliberate misuse of the platform or material breach of these Terms.
16.2. Any such responsibility will be assessed according to the facts, the user's conduct and applicable law.
16.3. No user is required under this clause to indemnify GIVRAX for GIVRAX's own unlawful conduct or for any liability that cannot legally be transferred.
17.1. Reviews and ratings must be genuine and based on actual experience.
17.2. Users must not post fabricated reviews, threats, unlawful content or another person's private information without appropriate authority.
17.3. GIVRAX may moderate or remove content that violates these Terms or applicable law.
17.4. Users retain any rights they hold in content they submit and grant GIVRAX permission to host, display and use that content as reasonably necessary for operating and promoting the platform, subject to applicable law and the Privacy Policy.
17.5. Ratings and reviews do not constitute a guarantee of future service quality.
18.1. GIVRAX may process information necessary for account management, bookings, communications, payment handling, support, security and legal compliance.
18.2. Depending on enabled features and permissions, information may include contact details, service addresses, booking history, payment status, location data, photographs and support communications.
18.3. Personal information will be handled under the GIVRAX Privacy Policy and applicable data-protection law.
18.4. Users will be provided with applicable privacy notices and information about relevant collection, purposes, sharing, retention and available rights.
18.5. Location permissions and other device permissions will be requested and used in accordance with applicable law and disclosed purposes.
18.6. Account deletion and data retention will be handled under the Privacy Policy, subject to applicable legal retention requirements.
18.7. These Terms do not replace the separate GIVRAX Privacy Policy.
Users must not:
Commit fraud, impersonation, theft or payment manipulation.
Use the platform to request or provide unlawful services.
Harass, threaten, stalk, discriminate against or exploit another user.
Attempt unauthorised access to systems, accounts or personal data.
Interfere with bookings, payment systems, ratings or platform operations.
Upload malicious software or infringing content.
Misuse promotional codes, referrals, rewards or refunds.
Share another person's personal information without appropriate authority.
Misrepresent the platform, a provider, a booking or a payment.
20.1. GIVRAX may restrict, suspend or terminate access where reasonably necessary because of fraud, safety concerns, serious misconduct, repeated policy violations, unlawful activity or a valid legal requirement.
20.2. Where appropriate and legally permitted, the affected user may receive notice and an opportunity to respond or appeal.
20.3. Account suspension or termination does not remove accrued payment obligations, legally required record-retention duties or rights that survive termination.
20.4. Any action taken by GIVRAX under this section remains subject to applicable law.
21.1. The platform may use third-party services such as payment gateways, mapping systems, SMS/OTP providers and notification services.
21.2. Third-party services may have separate terms and privacy practices.
21.3. GIVRAX aims to maintain platform availability but does not guarantee uninterrupted or error-free access.
21.4. Temporary interruptions may occur due to maintenance, network failures, security incidents, third-party outages or circumstances beyond reasonable control.
21.5. Nothing in this section excludes any legal responsibility that remains applicable to GIVRAX.
22.1. The GIVRAX name, logo, branding, original software, design and other protected materials belong to GIVRAX or their respective rights holders unless otherwise stated.
22.2. Users may use the platform only for its intended lawful purposes.
22.3. No ownership or intellectual-property licence is transferred except as expressly permitted or required by law.
23.1. GIVRAX may update these Terms to reflect changes in services, platform features, business operations or legal requirements.
23.2. Material changes will be communicated through an appropriate method where required by law.
23.3. The updated Terms will state their effective date.
23.4. Where fresh consent is legally required, GIVRAX will obtain it before relying on the changed Terms for the relevant activity.
24.1. These Terms are governed by the laws of India.
24.2. Subject to mandatory consumer-protection rights and applicable jurisdictional rules, disputes will be brought before a competent court or forum having lawful jurisdiction.
24.3. Nothing in this section prevents a user from exercising a mandatory legal remedy before a competent forum.
25.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
25.2. These Terms, together with the applicable Privacy Policy, Cancellation & Refund Policy, service-specific terms and any separately accepted provider agreement, form the relevant agreement governing use of the platform.
25.3. If a mandatory legal requirement conflicts with a provision of these Terms, the mandatory legal requirement will prevail.
By using the GIVRAX platform, you acknowledge that you have had the opportunity to review these Terms and agree to the provisions applicable to your use of the platform, subject to applicable law and any required consent.
GIVRAX — Services Closer To You
End of Terms & Conditions
