Delete your Givrax account

You can delete your Givrax account and the personal data linked to it. This page covers all three Givrax apps: Givrax (customer), Givrax Provider, and Givrax Serviceman.

Delete from the app

Givrax (customer)
1. Open the Givrax app and log in.
2. Go to Profile, then Settings.
3. Tap Delete Account and confirm.

Givrax Provider
1. Open the Givrax Provider app and log in.
2. Go to Profile.
3. Tap Delete Account and confirm.
If Delete Account is not shown, use the email option below.

Givrax Serviceman
This app does not have an in-app delete button. Request deletion by email.

Request deletion by email

If you cannot use the app, email givrax.info@gmail.com from your registered email address. Subject: Delete my Givrax account. Write which app you use (customer, provider, or serviceman) and your registered phone number. We will process the request within 7 working days.

What data is deleted

Customer: name, email, phone number, profile photo, saved addresses, location data, chat messages, wallet balance, and loyalty points.

Provider: name, email, phone number, profile photo, business profile, service area, bank and payout details, and chat messages.

Serviceman: name, email, phone number, profile photo, and chat messages.

What data is kept

Booking, job, and payment records may be kept for up to 180 days, or longer where tax, accounting, or fraud-prevention law requires it. After that they are deleted or anonymized.

Deleting an account does not cancel a pending booking or clear an unpaid amount. Finish those before you delete the account.