GIVRAX is a digital platform that connects customers with independent service providers. The platform helps customers find services and helps providers receive work opportunities.
This Cancellation Policy explains the responsibilities of customers and service providers when a booking is cancelled, rescheduled, delayed, or not completed.
Customers are responsible for reviewing the service details, price, schedule, and booking conditions before confirming a booking.
If a customer wishes to cancel a booking, they should inform the service provider as early as possible and follow the cancellation conditions agreed upon at the time of booking.
Any cancellation charges or payment adjustments will be governed by the applicable booking terms and law. GIVRAX does not automatically provide compensation from its own funds because a customer cancels a booking.
Service providers are responsible for honouring the bookings they accept and informing customers promptly if they cannot attend or complete a service.
If a provider cancels, delays, or fails to attend, the customer and provider should communicate directly to determine the next steps under their agreed terms.
GIVRAX is not automatically responsible for any resulting inconvenience, loss, alternative service costs, or compensation solely because an independent provider cancelled or failed to attend, to the extent permitted by law.
Customers and providers should mutually agree on any change in service date, time, scope, or price.
Both parties are responsible for communicating delays and changes in a timely manner. Neither party should assume that a booking has been rescheduled or cancelled until the change has been communicated and confirmed.
GIVRAX acts primarily as a platform connecting customers and independent service providers. It does not automatically assume the financial obligations of either party.
GIVRAX will not voluntarily pay compensation from its own funds for disputes, cancellations, missed appointments, service delays, incomplete work, property damage, or disagreements arising solely between customers and providers.
Any amount owed between the customer and provider must be resolved by the concerned parties under their agreement and applicable law.
This policy does not remove any obligation that GIVRAX is legally required to fulfil.
If a dispute arises due to cancellation, payment, service quality, damage, negligence, misconduct, or any other disagreement, the concerned parties are responsible for resolving the matter and meeting their own applicable obligations.
If either party initiates a legal complaint or proceeding against the other, each party is responsible for its own conduct and legal response.
GIVRAX shall not automatically be responsible for either party's legal fees, settlement, damages, or other expenses solely because the parties connected through the platform. Any responsibility legally attributable to GIVRAX remains subject to applicable law.
Cancellation does not automatically entitle a customer to a refund from GIVRAX.
Any refund, payment adjustment, cancellation fee, or settlement will be governed by the booking terms, the actual payment arrangement, applicable payment gateway rules, and applicable law.
GIVRAX does not promise discretionary refunds or compensation from its own funds for cancellations or disputes between customers and providers.
Before confirming a booking, both parties should understand the service requirements, payment arrangements, cancellation conditions, and responsibilities.
By using GIVRAX, customers and providers acknowledge that they are responsible for their own commitments and conduct when dealing with each other through the platform.
GIVRAX may update this policy from time to time. Updates will be published on the official website and will apply as permitted by applicable law and the relevant booking terms.
GIVRAX
Website: https://givrax.com
Email: givrax.info@gmail.com
Business Address: Bikaner,Rajasthan
