Welcome to GIVRAX (“GIVRAX”, “we”, “us” or “our”).
GIVRAX operates a digital platform that connects customers with service providers and facilitates service discovery, booking requests, communication and related digital facilities.
This Privacy Policy explains how GIVRAX may collect, use, store, disclose and otherwise process personal information when users access or use our website, mobile applications and associated services.
By using the platform, users acknowledge that their personal information may be processed for the purposes described in this Policy, subject to applicable law and any consent required.
Depending on the features used and the information required for a particular transaction, GIVRAX may collect the following categories of information.
Name and account details.
Mobile number and email address.
Login verification information, such as OTP verification status.
Profile information voluntarily provided by the user.
Service category and description of the requested work.
Booking date, appointment time and booking status.
Service address and relevant access instructions.
Communications relating to bookings, cancellations and complaints.
Reviews, ratings and feedback submitted through the platform.
Where location-based features are enabled and the required permission or other lawful basis exists, GIVRAX may process location information to support service discovery, identify service availability, provide directions or coordinate bookings.
Users can manage location permissions through their device settings. Certain location-dependent features may not function if access is disabled.
For service providers, GIVRAX may collect:
Name and contact information.
Profile, skills and service categories.
Business information and service areas.
Identity, qualification or licence information where verification is offered or legally required.
Booking acceptance, completion and account activity records.
Depending on the payment arrangement, GIVRAX may process transaction references, payment status, booking charges, refunds and related records.
Online payments may be processed through third-party payment service providers.
Full card details, UPI PINs, passwords and OTPs used to authorise payments should not be collected or retained by GIVRAX unless a specific lawful and properly secured arrangement requires otherwise. Users must never disclose their payment PINs or passwords to customer support or service providers.
When users access the platform, certain technical information may be processed, depending on the system configuration, including:
Device type and operating system.
IP address and technical logs.
App version and diagnostic information.
Security events and error reports.
Platform interactions needed to maintain functionality and security.
Users may submit photographs, documents, invoices or other evidence to explain a service request, verify relevant information or report a complaint.
Users should submit only information reasonably necessary for the stated purpose and should avoid sharing unrelated sensitive personal information.
GIVRAX may process personal information for the following purposes, as applicable:
Creating and managing user accounts.
Verifying contact information and account eligibility.
Connecting customers with relevant service providers.
Facilitating bookings, appointments and service communications.
Showing relevant service categories and availability.
Processing or reconciling payments and refunds where applicable.
Providing customer support and handling complaints.
Detecting fraud, unauthorised activity and security threats.
Maintaining platform performance and resolving technical problems.
Maintaining transaction records and meeting legal obligations.
Communicating material service updates and policy changes.
Sending promotional communications where permitted and, where required, with consent.
GIVRAX will not use personal information for unrelated purposes where such use is not permitted by applicable law or the user's consent.
GIVRAX may share relevant personal information with the following categories of recipients where necessary and legally permitted.
Information necessary to arrange and perform a booking may be shared between the relevant customer and provider. This may include names, contact details, service addresses, booking information and relevant service instructions.
Users should understand that sharing information with another party is part of arranging a service through the platform.
GIVRAX may use hosting providers, cloud infrastructure, database services, communication systems, analytics tools and technical support providers to operate the platform.
Relevant transaction information may be shared with payment gateways, banks or other authorised payment service providers to process payments, refunds, settlements and fraud checks.
Information may be disclosed where required by applicable law, a valid legal process, a competent authority or to address a lawful security or fraud investigation.
If GIVRAX undergoes a merger, restructuring, acquisition or transfer of business assets, relevant information may be transferred where legally permitted and subject to appropriate safeguards.
GIVRAX does not authorise recipients to use personal information for purposes unrelated to the services they are engaged to provide, except where otherwise permitted by law.
GIVRAX connects customers with service providers, some of whom may operate independently.
Information shared with a provider for a booking may be processed by that provider to arrange, perform or follow up on the service.
Providers are responsible for handling information in accordance with their applicable legal obligations and the terms governing their relationship with GIVRAX.
GIVRAX cannot guarantee the conduct of every independent provider. However, this statement does not exclude any privacy, security or other legal responsibility that applies to GIVRAX itself.
Users should avoid sharing unnecessary personal information directly with providers.
If a user enables location services, GIVRAX may use the permitted location information for service-area matching, nearby provider discovery, booking coordination or related features.
The platform should request only the location access needed for the relevant functionality.
Users may disable location permissions through their device settings. If location information is necessary for a requested feature, disabling it may affect that feature's availability.
Any collection of background or continuous location information, if introduced, must be separately assessed and disclosed according to the actual app functionality and applicable law.
If the website or application uses cookies, local storage, analytics tools or similar technologies, these may be used for purposes such as:
Maintaining sessions and account security.
Remembering user preferences.
Diagnosing technical issues.
Measuring platform performance.
Supporting analytics or advertising, where enabled and legally permitted.
Users may manage available cookie settings through their browser or the controls provided by GIVRAX. Disabling certain necessary technologies may affect website functionality.
The actual technologies used by GIVRAX will be reflected in the applicable cookie notice or settings, where required.
GIVRAX will take reasonable technical and organisational measures appropriate to protect personal information against unauthorised access, disclosure, alteration, loss or misuse, as required by applicable law.
Depending on the platform architecture, these measures may include access controls, authentication, secure communications, system monitoring, backups and restricted access to operational data.
Users are responsible for keeping their account credentials secure, not sharing OTPs or passwords and promptly reporting suspected account compromise.
No digital system can be guaranteed to be completely secure. However, this statement does not remove any security obligations applicable to GIVRAX under law.
GIVRAX will retain personal information only for as long as reasonably necessary for the disclosed purposes, subject to applicable legal requirements and legitimate record-retention needs.
Retention periods may differ for account information, booking history, payment records, complaints, security logs and legal records.
When information is no longer required for a lawful purpose, it will be deleted or otherwise handled in accordance with applicable law and the relevant retention process.
Deleting an account may not immediately remove every record where retention is legally required or necessary for an ongoing lawful claim, security investigation or other permitted purpose.
The applicable retention periods should be specified in GIVRAX's internal data-retention schedule and reflected in user notices where required.
Subject to applicable law, users may have the right to:
Request information about personal data processed by GIVRAX.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise privacy complaints through the designated contact channel.
Exercise other rights available under applicable data-protection law.
Requests can be submitted to the privacy contact listed in this Policy.
GIVRAX may need to verify the identity of the person making a request before responding. Certain information may need to be retained where required by law.
Withdrawal of consent does not retrospectively invalidate processing that was lawful before withdrawal. It may also affect features that require the relevant information.
Users may request account deletion through the available account settings or by contacting GIVRAX at givrax.info@gmail.com .
GIVRAX will handle account deletion requests in accordance with its actual account-deletion process and applicable law.
Where deletion is permitted, personal information no longer required for a lawful purpose will be deleted or otherwise handled appropriately.
Certain transaction, tax, fraud-prevention or legal records may need to be retained for the applicable period.
Account deletion does not automatically cancel a pending booking, settle an outstanding payment or remove an obligation arising from a completed transaction. Users should resolve such matters through the appropriate process.
GIVRAX's services are intended for users who are legally eligible to enter into the relevant transactions.
Where personal information relating to a child is processed, GIVRAX will comply with applicable legal requirements concerning children's data, including any applicable consent, verification and restriction requirements.
Users must not submit a child's personal information unless they are legally authorised to do so and the relevant processing is lawful.
If GIVRAX becomes aware that personal information has been collected in violation of applicable requirements, it will take appropriate steps as required by law.
The platform may contain links to or integrations with third-party services, including payment gateways, mapping services, communication tools and external websites.
Such services may have their own privacy policies and practices.
GIVRAX is not responsible for the independent privacy practices of third parties beyond the responsibilities imposed on GIVRAX by applicable law or its agreements with those parties.
Users should review the privacy information of third-party services before providing information directly to them.
GIVRAX may send service-related messages concerning bookings, account security, payment status, policy updates and customer support.
Promotional communications will be handled in accordance with applicable law and any consent requirements.
Where available, users may opt out of promotional messages through the provided unsubscribe facility or by contacting GIVRAX.
Opting out of promotional messages may not stop essential transactional or security communications.
If a personal-data breach occurs, GIVRAX will assess and respond to the incident in accordance with applicable legal requirements.
Where notification to affected users, authorities or other parties is required, GIVRAX will follow the applicable reporting and notification procedures.
Users who suspect unauthorised access to their account or personal information should promptly contact GIVRAX through its official support channels.
For privacy questions, data requests, complaints or concerns, contact:
GIVRAX Privacy Contact
Name: Nikunj Swami
Designation: Co-Founder
Email: givrax.info@gmail.com
Postal Address: Bikaner, Rajasthan, India
Name: Deven Swami
Designation: Co-Founder
Email: givrax.info@gmail.com
Postal Address: Bikaner, Rajasthan, India
Where a Grievance Officer or Data Protection Officer is required by applicable law, the relevant designation and contact details will be published here.
GIVRAX will handle privacy requests and complaints in accordance with applicable law and the relevant grievance process.
GIVRAX may update this Policy to reflect changes in its platform, data practices, services or legal requirements.
The updated version will display its revised effective date.
Where material changes require notification or fresh consent under applicable law, GIVRAX will provide the required notice or obtain the necessary consent.
Users are encouraged to review this Policy periodically.
This Policy will be interpreted in accordance with the laws of India, including applicable data-protection and consumer-protection requirements.
Nothing in this Policy removes a user's statutory privacy rights or limits any legal responsibility that cannot lawfully be excluded.
GIVRAX aims to collect and use personal information only for disclosed and lawful purposes associated with operating its platform, facilitating services, supporting users and meeting applicable legal requirements.
By using the platform, users acknowledge that they have been provided access to this Privacy Policy. Where consent is legally required for particular processing, that consent will be obtained through the applicable process.
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